User-friendly support forum
Another issue we were keen to resolve was the bridged SMF forum used for support on the old site. Being a separate application, it was difficult to reliably match subscriptions to forum permissions. In addition, end users sometimes ran into problems with session and cache conflicts.
The solution of course was to use a native Joomla app. Perhaps not surprisingly, we chose Agora forum. Working with jVitals and their team, we stabilized the codebase and implemented a few new features including overrides for templates, CSS and images.
This allowed us to heavily customize the interface to produce a more user-friendly experience as well as to more clearly separate our support areas. The feedback has been great and I encourage you to take a look at what we’ve done with Agora, especially the iconified landing page.
Meaningful search results
The last major change was to improve our on-site search capability. We chose our own Advanced Site Search extension for this task and it is performing very well. Search results are now ranked based on the relevance of the keywords, similar to how Google ranks search results.
Over to you
There are numerous other changes of course, including a great new design, social media integration, a new 30-day refund policy, etc. But for now, please take a look around and enjoy the view.
Comments welcome below.